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IDEXX Laboratories, Inc. Privacy Policy Statement


At IDEXX, we respect the privacy of our customers and visitors to our websites, and we strive to keep all personal information secure and confidential. Accordingly, we have adopted a privacy policy described in this statement. IDEXX complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. IDEXX has certified that it adheres to the Safe Harbor Privacy Principles. To learn more about the Safe Harbor program, and to view IDEXX’s certification, please visit

Please note that your information may be processed in countries other than your country of residence and may be transferred to, processed in, or shared within the United States, countries of the European Union, or elsewhere.

1. Notice 

This policy tells you, among other things, what information we gather from you and how we may use or disclose that information, and describes our efforts to protect it. Please read this policy carefully, and feel free to contact us at the following addresses or numbers if you have any questions regarding its contents or concerns about our use of your information:

  • Email:
  • Phone: 1-888-557-6518
  • Fax: 1-888-557-6518 (Attention: Chief Privacy Officer)
  • Mail: IDEXX Laboratories Inc., Attention: Chief Privacy Officer, One IDEXX Drive, Westbrook, Maine 04092, U.S.A.

Categories of Information Collected
We may collect a variety of personal information about you in connection with the offer and sale of our products and services, including (1) information we receive directly from you via our websites (“Websites”), applications, surveys, or other forms, such as name, address, credit card number, bank account information (if you opt for direct debit), and other contact information; (2) information about your transactions with us, such as account activity records, including purchases of various products and services; (3) publicly available information we collect from third parties, including demographic or business information, as well as preferences and opinions regarding various topics; and (4) information we receive from a consumer reporting agency in connection with your application for credit, which may include account information and/or consumer credit information.

Information Collected via IDEXX Web sites
In connection with your use of one of our Websites, we may ask for and collect a variety of information from and about you. Information may be collected and maintained directly